Improving inward luggage flow using Simulation: Case Study at a Private Medium-scale Airport

Loading luggages in the aircraft is the primary step in Air Travel. The flow time involved in the movement of passengers and luggage from parking to the Aircraft reflects the Airport Management as well as is a primary metric to determine customer satisfaction. This paper presents a case wherein the time involved in the loading of luggage from parking to Aircraft from both customer and service provider’s point of view is analyzed. Simulation is used to model the existing system and find alternate ways to reduce the overall time taken in loading luggage. Simulation results showed that by using alternate process of loading operation, the overall time can be reduced along with lower congestion and delays. Implementation of the proposed operational model would result in greater customer satisfaction as the overall time spent in loading luggages onto the aircraft would be reduced.